Problem:

Solution:

You can use the following instructions to generate a Groupcal troubleshooting log and send it to us.

Note: Do not do this as a first step because doing so will likely waste your time and ours. First, be sure you have:

• carefully followed the "Read Before You Install" document, including using the Groupcal Uninstaller from the latest release and both uninstalled and unregistered with Sync Services.


• if applicable, carefully and completely followed the instructions in the Knowledgebase article I've installed a Groupcal 3 update and I am still having problems ... what now? (which is actually part of the above step)


• read the Knowledgebase articles that elaborate on setting up Groupcal


• read the Groupcal help/documentation (ignore the fact that it indicates Groupcal 2).


• read and, if applicable, followed the instructions in the Knowledgebase article I've tried everything else but still can't complete a sync operation ... what now?


If you've done all the aboveand are still having sync problems, please view the Capturing Groupcal Troubleshooting Infotext document and follow the steps therein (with most browsers you can CTRL-Click [i.e., right-mouse] on the link and select an option to download the file, instead of viewing it in your browser).