Snerdware Support Center
Syncing isn't working ... is there a "master reset" I can use?
Top :

Article ID: 000030
Rating: 4.3 / 5.0
Views: 2699


I've used the Groupcal Uninstaller to uninstall and unregister from Sync Services then reinstalled Groupcal as per the "Read Before You Install" document, but I still can't get syncing to complete.

This step is more likely to help if any of the following are also true:

- a crash and/or one or more exceptions are logged in the Console application's window when a Groupcal sync is attempted

- you currently use, or previously used, iSync to sync one or more devices

- you currently use, or previously used, other applications (e.g., Entourage) that use Apple's Sync Services to sync information either with a device or with an application such as iCal or Address Book


We've seen a percentage of cases where OS X's Sync Services data gets corrupted and needs to be reset.

The iSync application's preferences panel has a "Reset Sync History" button that corrects such situations ... BUT BEFORE YOU DO ANYTHING, read the remainder of this article!

Pressing iSync's "Reset Sync History" button not only resets data for the devices that are sync'd via Sync Services, but also tells OS X's Sync Services to "forget everything it knows about registered applications without unregistering them" (technically it puts them into "refresh mode") which causes Groupcal and, potentially, other applications to act as though they've never been sync'd.

If you are going to press iSync's "Reset Sync History" button, first make sure that ONE of the following is true:

- you are currently running Groupcal version 3.30 or newer ... if you're not, it's strongly recommended that you first update to the current version (while carefully following the instructions in the "Read Before You Install" document)!

- you first use the Groupcal Uninstaller to uninstall Groupcal, keeping your preference settings but unregistering with Sync Services (later, after pressing iSync's "Reset Sync History" button, you can re-install Groupcal)

While its effects should be benign, pressing iSync's "Reset Sync History" button will likely affect other applications and/or devices that use OS X's Sync Services. You should also understand the implications for those applications and/or devices before you proceed.

Related Articles
Careful ... iSync operations can affect Groupcal syncing!
I've tried everything else but still can't successfully complete a sync operation ... what now?
It's syncing but I'm not getting anything in iCal for a given calendar.
I'm able to sync but not everything is syncing correctly ... what do I do now?
Regular syncing without the Groupcal application window.
iSync settings can affect Groupcal's sync operations.
I have quite a few items to sync and my initial sync operation didn't complete, what should I do?
Calendar entries appear time-shifted after syncing.
Outlook Problem - Sometimes a regular event is marked as an all-day event by Outlook.
I've installed a Groupcal 3 update and I am still having problems ... what now?

Main Menu
Snerdware Home
Snerdware Support Center
Open a Ticket — We'll Help!
View My Ticket History
Browse Our Knowledgebase
View My Account Information

Register | Forgot Password?

Search by keywords:

-or- Search by tags:

terms of service
privacy policy

Copyright © 2003-2006
Snerdware, LLC.,
all rights reserved