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If you require support for an issue not answered by our Knowledgebase or just have a question, please open a ticket to initiate our email-based support.
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NOTE:
We respond to all communications. If you are having problems receiving our email, please ensure that you've provided a valid email address and that the emails are not being eliminated by your spam filter. Regardless, you can always review your tickets after logging in here (your login must use the same email address as was used when the ticket was created).
Because we get tens of spam communications for every valid one, we do use some heavy-handed anti-spam mechanisms which can delete tickets before we see them — especially if the subject line and/or content "looks" like spam. If you don't get a response within 1 business day, please login and check your tickets to ensure that the ticket is still there.
In our workflow, tickets get closed when we are waiting for a response from you or if it's also posted to our development system. This is normal and tickets are automatically re-opened when the next communication (ours or yours) is posted to a ticket.
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