Contents

General
Requirements
Working with Microsoft Exchange
Privacy

General

Q: What does AddressX do?

 A: AddressX gives you access to the Global Address List (GAL) that's on your Exchange server directly from the OS X Address Book. Furthermore, all the GAL contacts are separated into a separate address group in your Apple Address Book and look and act just like the other contacts already in your Address Book. Search them, export them as vCards, sync them to your cell phone and take them with you and use them. Take full advantage of the new system-wide address book instantly. Use your Exchange contacts seamlessly from applications like Mail, iCal, iSync, and all other programs that integrate with OS X's Address Book.

Q: What is my Exchange "Global Address List"?

A: The Exchange "Global Address List" or "GAL" is your company's master address book. Maintained automatically by Exchange, it contains all the contact information for every person or email recipient in your organization. Typically, you cannot modify the information in a Global Address List.

Q: Is AddressX available now and if so how can I get it?

A: Yes! AddressX is currently available for download and purchase.

Q: How much does AddressX cost?

A: AddressX is available for purchase via Snerdware's Kagi e-store sales page (includes information for volume pricing and site licenses). Snerdware also offers educational, government, and non-profit organizational discounts to qualifying parties. For more information please contact us.

Q: Where can I get support for AddressX?

A: Snerdware products come with 1 year of no-charge email-based support.  In addition, we maintain a collection of Knowledgebase articles.  We do not guarantee a support response time. Enterprise customers wanting to purchase maintenance contracts should contact us.

Q: Can AddressX keep my GAL contacts updated automatically?

A: Yes. By selecting the "Updates" tab and checking the "Automatically update Address Book when you have a network connection" option, AddressX will upload your GAL contacts automatically in the background at the interval you select.

Q: I work for a large company with an enormous Global Address List, can I filter out contacts that I don't need?

A: Yes. You can specify that only GAL contacts containing certain criteria will be uploaded. By using this feature you can, for instance, make sure only GAL contacts that have a telephone number associated with them appear in your Address Book.

Q: Do I need to be at work to use AddressX?

A: If you can reach your mailbox with Outlook Web Access you can use AddressX from that location. Thus, if you can access Outlook Web Access via the Internet, you can also use AddressX from anywhere you have an Internet connection.



Requirements

Q: Can I use other address books with AddressX besides the Apple OS X Address Book?

A: AddressX is designed to work with the Apple Address Book that comes with OS X. If you use other address programs that integrate with OS X's Address Book, then your GAL contacts will also be available via those address-book capabilities.

Q: Do I need a Microsoft Exchange Server 2000 or 2003 email account to use AddressX?

A: Yes.

Q: Do I need a valid Microsoft Exchange Server 2000 or 2003 account to use AddressX?

A: Yes.

Q: What versions of Microsoft Exchange are compatible with AddressX?

A: Microsoft Exchange 2000 Server with Service Pack 3 (or greater) or Microsoft Exchange Server 2003.

Q: Do I need to install anything from Snerdware on my Exchange Server?

A: No.

Q: What Exchange Server configuration options will I need?

A: WebDAV (Outlook Web Access) must be enabled on the Exchange server.

Q: With which Exchange Server authentication schemes is AddressX compatible?

A: AddressX can access Exchange using Windows Integrated (NTLM), Negotiate, Digest, Basic, Kerberos, or MIT Kerberos Authentication. AddressX also supports Forms-Based Authentication for Exchange 2003.

Q: Will AddressX work with Microsoft Exchange 5.5?

A: No. AddressX is designed to work with Microsoft Exchange 2000 or 2003. Exchange 5.5 does not contain the WebDAV support necessary for AddressX to function properly.

Q: Are versions of AddressX available for operating systems other than Apple OS X?

A: No. Currently AddressX is only available for OS X.

Q: Will you support Microsoft Entourage?

A: We have no plans to support Entourage at this time. Currently AddressX is only designed to work with the Apple Address Book that comes with OS X.



Working with Exchange

Q: Is there a fast and easy way to tell if AddressX will work with my Exchange 2000 or 2003 Server?

A: Yes, download and install AddressX (about 5 minutes, no reboot) then enter and test your configuration settings. If you are able to successfully test your configuration, you can use AddressX. If you have any problems, please create a support ticket and we'll help (some servers that use customized login setups will require some additional setup information). AddressX includes an uninstaller so it can easily be uninstalled (<1 minute, no reboot).



Privacy

Q: How do you use the information you collect to facilitate downloads and support?

A: We use the information we collect for the purposes of providing services you requestdownloads and support. For more detailed information concerning privacy please review our privacy policy.

Q: Does AddressX transmit any information to Snerdware?

A: No. However, AddressX uses LicenseControl  which communicates the required licensing information. Please see the LicenseControl  FAQ for complete information.

Q: How does AddressX store my network password?

A: AddressX stores your Exchange-server password securely in your OS X keychain..

Q: What is your privacy policy?

A: A copy of our privacy policy can be found on our Privacy page.



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AddressX Version History
Need AddressX for 10.2/10.3?

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System Requirements

AddressX

Mac OS X 10.4
OS X 10.2-10.3 for AddressX 1.2
A valid Exchange account

Exchange Server
Microsoft Exchange Server 2000 or 2003
...with contact aliases enabled
and recent service packs,
WebDAV (Outlook Web Access)
HTTPS strongly recommended

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